Returns & Exchanges
We are committed to providing the highest quality products and services to meet the needs of our customers. However, due to the nature of our products, we have some limitations on returns and exchanges. Please read the following policy carefully before making a purchase:
- We only accept returns if the product has quality issues or is damaged during transit.
- If you receive a product with any quality issues, please contact us within three business days of receiving it and provide relevant pictures as evidence.
- Please note that due to hygiene and health considerations, we do not accept returns for reasons related to personal preferences or discomfort.
- If you receive a product that is damaged during transit or has quality issues, we will provide an exchange service.
- Please contact us within three business days of receiving the product to initiate the exchange process.
- The product for exchange must be in good condition and must have the original packaging.
- If the return or exchange is due to quality issues with the product or our mistake, we will bear the related costs.
- If a return request is approved, we will provide a refund or product replacement, depending on your choice and product availability.
- In any case, our liability is limited to the refund or replacement of the purchased product.
- Due to the nature of our products, once the product has been shipped, we will not accept any returns.
- Please carefully consider and ensure that the product you choose meets your needs and preferences before making a purchase.
Please note that the above policy applies only to products purchased on this website. If you purchase our products from a third-party channel, please follow their return and exchange policy.
We appreciate your support and trust in our products. If you have any questions or needs, please feel free to contact our customer service team.
Thank you for your understanding and cooperation.